After her husband died in 2009, Paula, of Atlantic County, New Jersey, needed to obtain a loan modification because she could no longer afford the high monthly payments. HAMP had just come out that year, and she remembered hearing about it on the news.
She found the loan modification application on Bank of America’s website, and sent in the filled-out application and the appropriate documentation that they requested.
The bank told her that she was missing paystubs, her husband’s death certificate, and bank statements, all of which she had sent in. She called them and went on hold for hours, and was transferred back and forth between departments, until they dropped her call, and she didn’t get any of the answers she was looking for as to why they lost her documents.
As they requested, having no other choice, unless she wanted to sit on hold for three more hours, she resubmitted the documentation.
Six months past, and Bank Of America finally sent her a letter in the mail- she was denied for a loan modification because she was “lacking the necessary documentation”; and her loan was in default.
This is a very common occurrence, we see this all of the time; banks continually lose homeowners’ documents causing many more months of delay than are necessary. To read more about the corruption of banks/loan servicers, click here.